Memorial Stores Shipping and Returns Policy
All orders in the continental USA are shipped: FREE SHIPPING by UPS GROUND UPS or by the USPS. NEXT DAY AIR SAVER, 2 DAY AIR and 3 DAY AIR shipping is available at the check-out. You may receive two or even three packages, with our free shipping in the USA. Most urns ship from our location in California, but sometimes we ship from other locations within the USA.
Your order ships within 48 business hours for free shipping requests. Your order ships the next business day for Next Day Air, 2 and 3 Day Air shipments, unless it is ordered before noon PST, then we will ship same day. Here is an example; you have purchased 2 day air, the order ships the same or next day depending on the time the order was received PST. Then, do not count that shipping day and figure the delivery day in 2 business days, but do not include week-end days. To further explain the example, a purchase made on Tuesday before noon PST, will deliver that Thursday. A purchase made on Thursday before Noon PST, will delivery that Monday. We follow UPS delivery shipping guide lines. If you have any questions about your delivery day, please call.
Engraving & Shipping Times
If you have purchased an urn or name plate that requires engraving, then it will be engraved here at our location in CA, and ship the same day, if the order is made before12:00 PST, or next day. Often, we call customers as soon as the order arrives if we have a question about their engraving request. Also, many customers are concerned with number of lines and characters we can engrave. Since we do all our own engraving, we can accommodate most requirements and have even engraved poems or verses on the back of our brass, wood and granite urns, with a name, dates and the sentiments on the front.
You can contact us 7 days a week by Live CHAT, Telephone or Email and get someone to help with the order, or to explain urn sizes, plate requirements and expedited shipping fees. For clients in the California, they can expect their order in many cases, the next day. But, since we are in California we do charge sales tax at 8%, as required by CA state law.
Our staff takes great care to be sure each order is inspected and packed well, as we have pass your order into the hands of the USPS or UPS for delivery. Tracking is sent to the email address on the order.
You may return your purchase to Memorial Stores LLC within 30 days of ordering at no charge. The item needs to be in the same condition, as when it was shipped.